1. How can I place my order?
You can order our products from our website via our secure and discreet online system. Every time you click "add to cart", you will have an opportunity to view your cart and you may add to or delete items from your order.
2. How secure is my order when ordering through your website?
Your online orders are protected by SSL (Secure Sockets Layer) technology. Ordering through our web site with a credit card is as secure as using your credit card in any retail store.
4. Will you give out my ordering information to third parties?
No! Shardaé LLC, does not sell or distribute customer information in any way. If you choose to receive updates about new products by joining our email list we will use your information for updates only. We hate receiving spam so we will not send it to you!
5. What credit cards do you accept?
We accept Mastercard™ and Visa™.
6. When is my credit card charged for orders placed through your site?
We charge your credit card when your order is placed.
7. Do you accept any other payment methods?
We also accept payment via Paypal.
8. How will my purchase appear on my credit card statement?
Your purchase will appear as a charge from Shardae, LLC.
9. Does Shardaé store my credit card information?
10. Do you charge sales tax?
Yes. By the state of Illinois we are required to collect sales tax.
11. How can I contact a customer care representative at Shardaé?
The best way to contact customer care is by filling out our contact form. A customer care representative will get back to you within 1 business day.
12. What is your return policy?
Due to the nature of our products, once an item has been removed from the shrink-wrap, the item is no longer eligible for return. If you would like to return any unopened item purchased from shardaecollections.com, you may return it within 14 days of receipt for an exchange or refund. Shardaé does not cover the cost of shipping or refund shipping for returned items. Once the item is received back, the exchange or refund will be processed within 14 business days. All returned items will be charged a $5 restocking fee that will be deducted from your refund.
We will accept returns for defects due to faulty workmanship or materials on all items that are under warranty. The warranty does not cover cosmetic deterioration caused by normal wear and tear or damage cause by accident, misuse, neglect or other use not in accordance with the manual. Specific warranty information for each product can be found in the items user manual..
13. How do I return a defective item?
If your item is still under warranty, contact Shardaé Customer Care for troubleshooting help or a Return Authorization (RA) number.
Shardaé LLC does not issue return labels for warranty issues. Return shipping will be refunded for all items found to be defective. Mail the defective item, including the RA number, to:
P.O Box 178141
Chicago, IL 60617
Once the item is tested and found to be defective, we will process your exchange, replacement, item refund, and/or return shipping refund within 21 business days.
14. How are my orders shipped to me?
We ship all of our orders discreetly. Your orders will arrive in a standard a box sent via UPS or USPS. We ship using recycled and biodegradable materials whenever possible. The return address label on the package is from Shardaé, LLC.
15. Where are orders shipped from?
All of our orders are shipped from our distribution center in the United States.
16. How soon will I receive my order?
We ship out all orders within two business days after order receipt. Our office hours are Monday-Friday 9am-5pm Eastern Standard Time. Please allow up to a week for delivery. Expedited shipping options are also available. Please allow 24 hours for USPS to update detailed tracking information from the date of your item shipment notification. This notification is sent via e-mail. Note orders may be processed on dates USPS is closed, however those dates are not counted as a transit date.
17. Do you ship to PO boxes?
Yes! We are able to ship to addresses with a PO Box.