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FAQ

1. How can I place my order?

You can order our products from our website via our secure and discreet online system. Every time you click "add to cart", you will have an opportunity to view your cart and you may add to or delete items from your order.

2. How secure is my order when ordering through your website?
Your online orders are protected by SSL (Secure Sockets Layer) technology. Ordering through our web site with a credit card is as secure as using your credit card in any retail store.

4. Will you give out my ordering information to third parties?
No! Shardaé Collections LLC, does not sell or distribute customer information in any way. If you choose to receive updates about new products by joining our email list we will use your information for updates only. We hate receiving spam so we will not send it to you!

5. What credit cards do you accept?
We accept Mastercard™ Visa™ Discover etc.

6. When is my credit card charged for orders placed through your site?
We charge your credit card when your order is placed. 

7. Do you accept any other payment methods?
We also accept a variety payments, listed at the bottom of our website.

8. How will my purchase appear on my credit card statement?
Your purchase will appear as a charge from Shardaé Collections LLC.

9. Does Shardaé Collections store my credit card information?
No.

10. Do you charge sales tax?
Yes. By the state of Illinois we are required to collect sales tax.

11. How can I contact a customer care representative at Shardaé Collections? 
The best way to contact customer care is by filling out our contact form. A customer care representative will get back to you within 1 business day.  

12. How are my orders shipped to me? 
We ship all of our orders discreetly. Your orders will arrive in a standard a box sent via UPS or USPS. We ship using recycled and biodegradable materials whenever possible. The return address label on the package is from Shardaé Collections LLC.

13. Where are orders shipped from?
All of our orders are shipped from our distribution center in the United States.

14. How soon will I receive my order?
We ship out all orders within two business days after order receipt. Our office hours are Monday-Friday 9am-5pm CST. Please be mindful that adult novelty items may come in a separate package from the rest of your order. Please allow up to two weeks for delivery, this is solely depending on what you ordered. Please allow 24 hours for USPS to update detailed tracking information from the date of your item shipment notification. This notification is sent via e-mail. Note orders may be processed on dates USPS is closed, however those dates are not counted as a transit date.

17. Do you ship to PO boxes?

We are able to ship to addresses with a PO Box, except the adult novelty toys, those must be sent directly to a residential address; as our warehouse will not shipped them to a PO Box.